Build-coordinate+sales+wk1

= = = = = = =This document contains information for you to read and some activities to complete.=

If you are not attending class please print off activities, complete the tasks and place in __**your portfolio**__ folder when you are in next.
﻿LO1
 * Establish rapport with customers.**


 * 1) Establish rapport and relationship with **//customer//** and express a genuine interest in **//customer needs and requirements//** to enhance customer commitment, trust and credibility of store and to build return customer base.
 * 2) Maintain professional ethics with the customer to promote store image and credibility.
 * 3) Accurately clarify **//customer needs and preferences//** to maximise sales opportunities.
 * 4) Maximise sales opportunities by use of add-on and complementary **//sales techniques//**.
 * 5) Give customer space and time to evaluate purchase decision, while using time to maximum advantage for customer and store.
 * 6) Use effective methods to close sales.